Heather Campbell, Chief Experience Officer, ARG, Inc. was recognized by Cloud Girls, in collaboration with the Alliance of Channel Women, as a Trailblazer in the fifth annual Cloud Girls Rising “Women to Watch” awards announced in May of 2020.
The Cloud Girl Rising award was created to honor women in the telecom and IT channel who have shown leadership and innovation in the emerging cloud space as well as to inspire more women to step forward and follow their example.
Campbell was honored as a Trailblazer, a female technology industry veteran who is paving the way for her organization, customers and industry in advancing cloud and next-generation technology solutions.
Cloud Girls is pleased to share more about Campbell in this edited excerpt from her award application.
Give an example of how you have innovated in the cloud space and shunned the status quo.
“As-a service” technology is most profitable when providers leverage service models such as DIY install, training documents, portals, FAQs, and online troubleshooting libraries. However, cloud solutions can drastically impact the user experience. Some of these technologies significantly change the way that users access and complete their work on a day to day basis and the disruption is largely ignored by service providers. At ARG, we know that helping users adjust to new technology is critical to the success of a deployment and to the overall success of our clients’ business. While the new methods of support are acceptable to many users, it in no way addresses the workforce as a whole. As we refined our client experience organization, we kept this knowledge as our foundation, spoke to clients about what would help them be more successful, and built it into our process. We added human contact where the providers push automation, built our team KPIs on the activities that yield success for our clients, and consistently ensure that we deliver and exceed expectations again and again.
Share one cloud related success that qualifies you to win this award.
ARG shifted from a traditional telecom agency to a cloud focused consultancy over the past 7 years. With over 50% of revenue and over 70% of new sales coming from cloud-based solutions, we have successfully navigated this transition. As SVP over Consulting and Operations and now CXO, I have been instrumental in steering this change and transitioning our client team to sell, deploy and support these new technologies.
How have you mentored women in the channel?
I’ve been in a leadership or executive role at ARG for close to 20 years. During that time, I have actively mentored and encouraged our female staff. Guiding others down the path of achieving personal growth is an enormous source of fuel for me. There is nothing I love more than seeing someone that I work with come into their own as a confident professional. When I joined the Alliance of Channel Women and they asked how I would like to participate, I immediately raised my hand for the mentorship program. I am a big believer in ‘if you can see it, you can be it.’
About the Editor
Tamara Prazak is the National Channel Director for AppGate and the chair of the Cloud Girls Communications Work Group.